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 Please help.. Cancel custom order??

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joyce_angel
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Join date : 2012-07-13

PostSubject: Please help.. Cancel custom order??   Fri 20 Feb 2015 - 12:51

Hi there,

I received an order to make a custom baby last week , and I told the lady I was going to start her baby this month but her rooting I could start just next month and the baby would be done around March 15th .. She paid half of the baby doll and I have bought some supplies already ..

Today I found this on my messages :

"Joyce, I hate to do this but I need to cancel my order. I apologize for not being patient, but I found another baby I can get right now, and since you haven't started mine yet, I didn't want to wait anymore, God bless and keep on reborning, you do an awesome job,.............."

Now , I don't know what say , I don't have her money to refund her anymore .. I never had someone cancelling a custom order .. Please help :(

Thank you in advance

Joyce
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cherielynn09
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Join date : 2011-03-14
Age : 60
Location : Ohio

PostSubject: Re: Please help.. Cancel custom order??   Fri 20 Feb 2015 - 13:22

When I used to do customs...my policy was that down payments were not refundable.....was this discussed when you made the contract?
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pia46
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Age : 71
Location : Edmond, Oklahoma

PostSubject: Re: Please help.. Cancel custom order??   Fri 20 Feb 2015 - 13:39

Tell her that the down payment went to purchase the kit and supplies and that you will be unable to offer a refund until you have reborned and sold the baby to another buyer.
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Lara
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Location : Pittsburgh, PA

PostSubject: Re: Please help.. Cancel custom order??   Fri 20 Feb 2015 - 17:00

pia46 wrote:
Tell her that the down payment went to purchase the kit and supplies and that you will be unable to offer a refund until you have reborned and sold the baby to another buyer.

That is very good advice. I also make sure that part, if not all of the deposit is non refundable.


Hugs,
Lara
www.angelsinwaitingnursery.com
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aiw.real@gmail.com

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